Shopping Agent Service

II. Kugula Service Standard kwa ZHYT Third Party Shopping Agents

Ntchito	Tsatanetsatane wa Utumiki		Service Standard				Utumiki Wowonjezera Mtengo
Gulani	Ndalama Yogulira Service		Palibe chindapusa chogulira zinthu kuchokera ku Taobao, Tmall, 1688, Vipshop, Amazon, Dangdang, YHD.com ndi JD.com (chonde gulani mautumiki owonjezera ngati pakufunika).				Pamaoda pamapulatifomu ena osadziwika monga Xian'yu, WeChat Shop ndi Chawin Books, ndi maoda omwe akwaniritsidwa ndi akatswiri ogula, tidzalipiritsa gawo lina la chindapusa chowonjezera.
							Kuti mudziwe zambiri, chonde onani: Malongosoledwe a mtengo wogulira papulatifomu ya gulu lachitatu
	Kutsimikizira Zoletsa Kutumiza		Wogulitsa zinthu aziwunikanso dongosololo motsatira ndondomeko yaposachedwa ya kasitomu komanso kuopsa kotumizira zinthu zomwe zikugwirizana nazo komanso njira zotumizira zopita kudziko lomwe mukupita kutengera "Makhalidwe a Njira Iliyonse ndi Magawo a Zoletsa Kutumiza" ndi "Zoletsa Zotumiza" zomwe zimasinthidwa pamwezi. Inquiry" ya Logistics Department, ndikutsimikizira kuopsa kwa wogwiritsa ntchito ZHYT.				\
	Nthawi Yokonzekera		Malamulo omwe aperekedwa pa 09: 00-18: 00 (BT) adzakonzedwa mkati mwa maola 6;				【Kuyankha Mwachangu】
			Maoda omwe atumizidwa ku 18: 00-09: 00 (BT) adzakonzedwa isanakwane 14:00 tsiku lotsatira;				● Mayankho ofulumira omwe aperekedwa pakati pa 09:00-18:00 (BT) adzayankhidwa mkati mwa ola limodzi.
			Wogulitsa azikwaniritsa zomwe adalamula pasanathe maola 24 wogwiritsa ntchito atatsimikizira kapena kubwezanso zolipirira.				● Mayankho a Speedy Response omwe amaperekedwa pakati pa 18:00-09:00 (BT) adzayankhidwa pofika 10:00 tsiku limenelo.
			Zindikirani: ngati chitsimikiziro ndi wogulitsa chikufunika pamene wogwiritsa ntchito ali ndi zofunikira zapadera, ndipo wogulitsa sanakhalepo pa intaneti, nthawi yokonza idzakulitsidwa moyenerera.
							Wogulitsa azikwaniritsa zomwe adalamula pasanathe maola 24 wogwiritsa ntchito atatsimikizira kapena kubwezanso zolipirira.
							【Itanirani Kusintha Koyamba Kolipira Pambuyo pake】
	Malipiro Make-up		Ngati mtengo wa chinthucho kapena katunduyo sukugwirizana ndi zomwe zaperekedwa ndi wogwiritsa ntchito, wogula ayenera kukhazikitsa zolipirira molingana ndi mtengo weniweni wa chinthucho pokonza dongosolo.				Ngati kusiyana kwa dongosololi kuli mkati mwa CNY 100 ndipo palibe chifukwa chokumbutsa ogwiritsa ntchito zoopsa zokhudzana ndi miyambo, wogula amaika patsogolo kugula kwa kasitomala. Ogwiritsa ntchito ayenera kulipira mkati mwa maola a 24, ndipo wogulitsa adzadziwitsa wogulitsa atalandira malipiro.
	Kuyimitsa Kuyitanira		Wogwiritsa ntchito akafunsira kuletsa odayo mu "Processing" status, wogula azipitiliza kuletsa ma oda mkati mwa maola 24 ndikubweza ndalamayo kwa wogwiritsa ntchito.				\
			Pamene wogwiritsa ntchito akupempha kuti aletse odayi mu "Purchased" status, wogulitsa malonda ayang'ane ndi wogulitsa mkati mwa maola 48, ndikuvomereza kapena kupitiriza ndi pempho lobwezera malinga ndi momwe zinthu zilili.				\
	Utumiki wa Katswiri		Katswiri wogula zinthu adzayankha mafunso a akatswiri mkati mwa maola a 24 mkati mwa masiku ogwira ntchito, ndipo pamapeto a sabata, mafunsowo adzakonzedwa pa 9:00 sabata yamawa.				【Katswiri wothandizira】
							>Sakani zinthu zapamwamba/opereka ovomerezeka
							>Kugula koyambirira kwa akatswiri
							> Perekani makonda azinthu
							> Kutsatira kwathunthu kwa ntchito
Kutumiza	Tsatirani pa Kutumiza Ndi Wogulitsa		Nthawi zambiri ogulitsa aku China aku Taobao azitumiza mkati mwa masiku 3 ~ 7; Jingdong, Amazon self-running logistics idzapereka zinthu tsiku lomwelo logula.				\
			Nthawi yeniyeni imadalira wogulitsa
			Kwa oda omwe sanatumizidwe mkati mwa masiku a 3, wogula adzatsata kwa nthawi yoyamba mkati mwa masiku 5, ndikutsata pambuyo pake masiku onse a 3-4. Ngati wogulitsa sakupereka katunduyo kapena akulephera kuyankha nthawi zonse, wogulitsa malonda adzalangiza wogwiritsa ntchitoyo kuti aletse dongosololo.
			Chidziwitso: kupatula zogulitsa zisanadze / zolipira-malipiridwa / zogulira kunja kwa ma oda
	Kutumiza Kwachangu Ndi Wogwiritsa		Wogwiritsa ntchito akadina kuyitanitsa kuti atumizidwe mwachangu, wogulitsa adzatsimikizira nthawi yobweretsera ndikudziwitsa wogwiritsa ntchito mkati mwa maola 24; ngati wogulitsa alephera kuyankha, idzalumikizidwa kwa wogwiritsa ntchito malinga ndi momwe zilili.				\
	Katundu Watha		Wogulitsa amadziwitsa wogula za chinthucho kuti sichikupezeka, ndiyeno amagwirizanitsa chidziwitsocho kwa wogwiritsa ntchito. Ngati wogwiritsa ntchitoyo alephera kuyankha mkati mwa maola 72, wogula adzachitapo kanthu kuti aletse kuyitanitsa kwa wogwiritsa ntchitoyo.				\
	Kutsatira Malamulo Osiyana		Kwa malamulo apadera, wogulitsa malonda ayambe kutsata zoperekedwa mkati mwa maola 48, ndikutsimikizira wogulitsa ndikudziwitsa wogwiritsa ntchito zomwe akupereka.				\
	Tsatirani Lamulo Loperekedwa		Malo osungiramo katundu a ZHYT ali m'chigawo cha Guangdong. Ogulitsa am'deralo ku Guangzhou nthawi zambiri amafunikira masiku 1-2 ogwira ntchito kuti apereke zinthuzo; m'madera ena, nthawi zambiri amatenga 3-5 masiku ntchito.				\
			Wogulitsa malonda azitsatira ngati njira yoyendetsera zinthu ndi yabwinobwino mkati mwa maola 48 mutatha kuyitanitsa kwa masiku opitilira 3 popanda kulowa. zambiri kwa wogwiritsa ntchito.
	Kubwerera / Kusinthana kwa Delierving Order		Pa dongosolo mu "Delierving" udindo, pamene wogwiritsa ntchito kubweza ndi kusinthanitsa, wogulitsa malonda adzayang'ana ndi wogulitsa mkati mwa maola 48, ndi kuvomereza kapena kupitiriza ndi kubwezera ndi kusinthanitsa pempho malinga ndi momwe zinthu zilili.				\
Pambuyo-Kugulitsa	Kufunsira kwa Order		Wogulitsa malonda adzayankha ndikuyankha mafunso oyitanitsa omwe ayambitsidwa ndi wogwiritsa ntchito mkati mwa maola 24				\
	Yankhani Ma Inbox Messages		Wogula aziyankha ndikuyankha ma inbox kuchokera kwa wogwiritsa ntchito mkati mwa maola 24				\
	Kukonza Nthawi Yobweza		Pakuyitanitsa kubwezeredwa, wogulitsa adzabweza kwa wogwiritsa ntchito atalandira ndalama kuchokera ku Taobao mkati mwa masiku 4-10; pakachitika zochitika zapadera, wogula amatsimikizira zomwe zikuchitika ndikugwirizanitsa chidziwitso kwa wogwiritsa ntchito.				\
	Kukonza Nthawi Yobwerera		Wogulitsa malonda adzakambirana ndi wogulitsa kuti atsimikizire ngati kubwezako kungathe kugwiridwa molingana ndi ntchito yobwereranso kwa wogwiritsa ntchito komanso lamulo la Kubwezeretsa Guarantee mkati mwa maola 48. Wogulitsa atatsimikizira, wogulitsa adzadzaza zidziwitso zobwerera, kubwezera phukusi kwa wogulitsa molingana ndi njira yobwezera ndikudzaza zinthu zomwe zabwezedwa ku Taobao munthawi yake. Wogulitsa azitsatiranso kubwezeredwa mkati mwa masiku 3-7 chikalatacho chikatumizidwa, ndikumaliza kubweza kwa wogwiritsa mkati mwa masiku 15. Muzochitika zapadera, wogulitsa malonda amayenera kulunzanitsa zambiri zachilendo kwa wogwiritsa ntchito kudzera mu ma inbox.				\
	Processing Time of Exchange		Wogulitsa malonda adzakambirana ndi wogulitsa mkati mwa maola 48 kuti atsimikizire ngati chinthucho chingasinthidwe malinga ndi pempho la wogwiritsa ntchito. Kuti mugulitse, wogulitsa adzalumikizidwa pasanathe masiku 5 kuchokera pomwe kusinthana kwawonekera kuti apeze zambiri zazomwe zasinthidwa ndikusintha mawonekedwe. Ngati zambiri zazomwe zasinthidwazo sizinapezeke munthawi yake, wogwiritsa ntchitoyo azidziwitsidwa zazotsatira mkati mwa masiku 7. Pa dongosolo la kusinthanitsa, wogulitsa adzalumikizidwa mu nthawi kuti awonjezere nthawi yogulitsa. Pakadutsa masiku a 3 kuchokera kumapeto kwa malondawo, wogulitsa adzalumikizana ndi wogulitsa kuti awonjezere nthawi yogulitsirayo mpaka tsiku lolandira katunduyo (ngati wogulitsa alephera kupereka chidziwitso chazomwe zasinthidwa mkati mwa masiku 15 ngati zichitika. zachilendo, wogula adzadziwitsanso wogwiritsa ntchito.Mwachitsanzo: nthawi yosinthanitsa ndi yayitali kwambiri, katunduyo watha, wogulitsa amalephera kuyankha, ndi zina).				\
	Kubwerera / Kusinthana Guarantee		Pasanathe masiku 5 kuchokera pamene katundu adayitanitsa, wogwiritsa ntchitoyo atha kudalira wogulitsa kuti akambirane ndi wogulitsa ngati apempha Chitsimikizo Chobwezera / Kusinthana. Wogulitsa malonda adzavomereza kapena kupitiriza ndi pempho lobwezera / kusinthanitsa mkati mwa maola 48 malinga ndi momwe zilili.				【Ndalama zobwezera/zosinthana】
			Kuyambira pa Feb 1, 2018, ZHYT izikhala ikupereka chiwerengero chosankhidwa cha ntchito zokambilana zaulere pofuna kubweza/kusinthanitsa zinthu mopanda malire. Zoyesazo zikagwiritsidwa ntchito, ndalama zoyendetsera ziwonetsero zidzaperekedwa. Chonde onani tsamba ili kuti mumve zambiri: Migwirizano Yakubweza Kwalonjezedwa popanda zifukwa. ZHYT ilibe udindo pazotsatira zomaliza zokambilana.				Ogwiritsa ntchito onse (kupatula mamembala a Prime) samasulidwa ku Service Fee pakubweza koyamba / kusinthana mwezi uliwonse wa kalendala.
							Ndalama zothandizira: Kubwerera: 5 yuan Kusinthana: 10 yuan
							*Zindikirani: Pofuna kupewa kubweza kochulukira ndikudina famu, ZHYT idayamba kutolera zolipiritsa pa Seputembara 20, 2018. (Onani: New Monthly Limitation pa Free Return/Exchange Service)
	Kuyang'anira Ubwino		Ngati chinthucho chili ndi vuto linalake poyang'anitsitsa khalidwe lake kapena wogwiritsa ntchitoyo akuwonetsa vuto la chinthucho, wogulitsa malonda ayang'ane ndi wogulitsa ndikuthandizira wogwiritsa ntchitoyo kukambirana ndi wogulitsa.				\
			Chonde onani tsamba ili kuti mumve zambiri: Njira Zanthawizonse Zogwiritsira Ntchito Zinthu Zosokonekera/Zomwe Zili Ndi Nkhani Zapamwamba
	Pambuyo-kugulitsa Service for International Parcels		Wogwiritsa ntchito akafunsira ntchito yogulitsa pambuyo pake yokhudzana ndi vuto la chinthucho, ngati akufuna kuti wogulayo alankhule ndi wogulitsa, wogula adzatsimikizira ndi wogulitsa kwaulere ndikutumiza zidziwitso zotsimikizira kwa wogulitsa. utumiki wamakasitomala.				\

Zindikirani: nthawi yopangira ntchito za akatswiri ndikugula ndi masiku ogwirira ntchito, ndipo ngati pakhala tsiku losagwira ntchito kapena tchuthi chapagulu ku China, idzayimitsidwa kukhala masiku ogwirira ntchito kuti ikonzedwe mwadongosolo.

Pakakhala zochitika zapadera monga zochitika zapakhomo lathu kwa ogwira ntchito, Chikondwerero cha Spring ndi Chochitika Chachiwiri Chogula 11, nthawi yokonza ntchito zonse zofunikira za maoda idzayimitsidwa kukhala masiku ogwirira ntchito, ndipo wogula adzakonza zonse zomwe mwapempha kuti mungomaliza. zotheka .

 

III. FAQ:

1. Ndizinthu zamtundu wanji zomwe ogula ena apereka chithandizo?

Othandizira ogula a chipani chachitatu adzapereka mautumiki okhudzana ndi kugula, kugulitsa nyumba pambuyo pa malonda, ndi zina zotero pa malonda ogulitsa omwe amaikidwa ku ZHYT.

2. Kodi pali milingo ina iliyonse yothandizira ogula ena? Ngati ndi choncho, nditani ngati satsatira mfundo zimenezi?

Magulu onse ogulitsa azigwira ntchito mogwirizana ndi Miyezo ya Utumiki kwa Othandizira Ogula Amagulu Achitatu ku ZHYT. Ngati wina wa iwo akuphwanya mfundo zotere, chonde lemberani makasitomala athu.

3. Kodi ndipereke chindapusa kwa ogula?

Palibe chindapusa chomwe chidzalipitsidwe pazantchito zogulira zinthu, koma pazantchito za akatswiri ndi ntchito zogulira zokhudzana ndi nsanja za anthu ena, chindapusa choyenera chidzaperekedwa malinga ndi dongosolo lamitengo la ZHYT.

4. Ndichite chiyani ngati ndikufuna kuyambitsa madandaulo okhudza ogulitsa malonda pofufuza pambuyo pogulitsa?

Pazamkangano pambuyo pa malonda kapena madandaulo kuchokera kuzinthu zoperekedwa ndi ogulitsa ena, chonde lemberani makasitomala athu.